Refund policy

We build most of what we sell after you order it. That shapes this policy, so please read it before buying.

Two kinds of products

Made-to-order performance parts — velocity stacks, block-off plates, and other components printed and finished for your order.

Apparel and accessories — shirts, hoodies, and similar items printed to order by our print partner.

The terms differ between them.

Performance parts

You have 30 days from delivery to request a return.

We accept returns for:

  • A manufacturing defect — layer separation, warping, a flaw in the finish, or a dimensional error on our side
  • The wrong item shipped
  • The part not fitting a motorcycle within the model years listed on the product page

We do not accept returns for:

  • Change of mind
  • Ordering the wrong model, or a bike outside the listed model years
  • Parts that have been installed, modified, trimmed, drilled, painted, or coated
  • Damage from installation, use, heat, fuel, solvents, or cleaning products
  • Parts returned without original packaging

Condition: parts must be uninstalled and in original packaging. Test-fitting without fasteners is fine and won't void a return; a part showing mounting marks, scuffing, or adhesive residue is considered installed.

Return shipping: you pay return shipping, unless the return is for a defect or our error — in those cases we cover it and send you a prepaid label.

No restocking fee.

Apparel and accessories

Each item is printed when you order it, so we can't restock or resell returns. Within 30 days of delivery we'll replace or refund items with a print defect, a material flaw, or where the wrong item or size was shipped.

We can't accept returns for sizing or change of mind. Please use the size guide on the product page before ordering — it's the most common reason people want to return apparel, and it's the one case we can't help with.

Custom work

Parts produced through a Custom Work request are made to your specification and are not returnable except for a manufacturing defect. We'll confirm the scope with you in writing before any custom work begins.

Starting a return

Email contact@rogueperformanceusa.com with:

  1. Your order number
  2. What's wrong
  3. Photographs — for a defect or fitment issue, photos of the part and of it on the bike

We'll respond within 2 business days with a decision and, if approved, return instructions. Don't ship anything back before you have a return authorization from us — unauthorized returns can't be tracked to your order and may not be refundable.

Damaged in transit

Report shipping damage within 7 days of delivery, with photographs of both the item and the packaging. Keep the box — the carrier may require it to process a claim. We'll replace damaged items at no cost to you.

Cancellations

You can cancel for a full refund any time before your order enters production. Because build time starts promptly, email us as soon as you can. Once a part is in production it can't be cancelled, since it's already being made for your specific bike.

Refunds

Once we receive and inspect a return, we'll issue a refund to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it. Original shipping charges are refunded only where the return is for a defect or our error.

If something goes wrong

If you've got a problem that doesn't fit neatly into the above, email us anyway. We'd rather hear about it and work something out than have you stuck with a part you can't use.